Metz Air Control is a fast-growing, family-founded HVAC company. We are seeking a friendly, organized, and motivated Customer Service Representative (CSR) to join our growing HVAC & Plumbing team. This position is the first point of contact for our customers and plays a key role in daily operations.

Responsibilities:

·       Answer incoming calls and schedule service appointments
·       Must be comfortable calling our customers to advertise services
·       Provide excellent customer service and handle customer inquiries
·       Dispatch technicians and coordinate daily schedules
·       Enter and update customer information accurately
·       Process service requests, invoices, and follow-ups
·       Communicate effectively with technicians and management

Qualifications:

·       Strong communication and customer service skills
·       Ability to multitask in a fast-paced environment
·       Basic computer and data entry skills
·       HVAC or plumbing office experience preferred (but not required)
·       Bilingual (English/Spanish) a plus

What We Offer:

·       Hourly Pay $21-$25
·       Steady, full-time position
·       Supportive team environment
·       Opportunity for growth within the company